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Terms & Conditions


Returns & Cancellation Policy
As each product is custom made we cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email ( outlining the problem and we will arrange the return of the said goods.  Please remember to include your original invoice number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to for our customer services team to assess.

We cannot take any action on an order until all of the goods are returned to for inspection.  Following the return of the goods a thorough assessment will take place following which  will deem whether the return is valid or not.

If the problem relates to a production issue at then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced retains the right to solely offer a re-print when seeking to rectify any problem with an order.

A refund will be offered only when an order is cancelled prior to any work being undertaken by .  If you need to cancel an order you should contact customer services on as soon as possible.  Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.

Any problem with an order should be outlined within 24 hours of receiving the goods.

Failure to inform  of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

When placing an order with  the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.

Offensive material may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.

In making an order you are deemed to have accepted the above terms and conditions.




Personalised clothing is dispatched within approximately 15 working days* as standard. Because every emrbroidery is different and take differnet amounts of time to complete, we are unable to give and exact completion and dispatch date until the items are completed and ready for dispatch, we always aim to get items dispatched within 15 working days but this i sometimes not possible and we can over-run. When this happens we will do our best to make you aware as soon as we know.

Express Dispatch Options.

We understand that sometimes items are needed urgently, for events or upcoming meetings. For this reasons we've added 3 levels of additional dispatch, giving you the option to choose a delivery timescale. items are dispatched using 24hr signed for courier for your piece of mind


Express items are dispatched within 10 working days of your order/payment


Express+ items are dispatched within 5 working days of your order/payment


Priority+ items are dispatched within 48 hours of your order/payment.

Simply select your express dispatch option when ordering and the additional cost will be displayed in the product pricing.


Standard printed items are dispatched within 5 working days** of order/payment and artwork acceptance. Printed items are dispatched via trackable 24hr courier


Standard mugs and coasters are dispatched within 10 working days from order/payment and specialist mugs*** are generally dispatched within 10 working days however due to stock flucuations there me be additional delays.


Promotional item dispatch timescales vary dependent on the item and decoration, please check the item description for specific information on items.

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of or any agent acting on behalf of us.

*While most items are dispatched within 15 working days fluctuations in stock levels especially for unusual items or sizes can lead to a longer dispatch time, we will make you aware of any added delays as soon as we can
**Most print items are dispatched within 5 working days, items with specialist finishes can take longer, please check the information on your specific item for dispatch information
***Specialist items include cloured mugs & those with coloured interiors, colour changing mugs and metalic mugs



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